Network Manager - Bengaluru

Join [24]7.ai as a Network Manager

Role Overview:

We are seeking a skilled Network Manager to oversee day-to-day network operations, ensure performance excellence, and manage critical incidents. You will be responsible for leading a team, managing key operational metrics, and driving network improvements. This is a strategic role requiring hands-on technical expertise and leadership.

Key Responsibilities:

• Operational Leadership: Supervise operational KPIs, SLAs, and KRAs, ensuring daily objectives are met.
• Incident Management: Lead efforts to troubleshoot and resolve critical network incidents, working with your team to drive corrective and preventive actions.
• Project Roadmaps: Develop business requirements and roadmaps for critical projects, ensuring high-performance outcomes.
• Vendor Interaction: Participate in discussions with vendors (Cisco, Juniper, Palo Alto, Google, Telcos) to enhance network performance and resolve issues.
• Escalation Point: Act as a point of escalation for complex incidents and ensure prompt resolutions.
• Network Design & Architecture: Collaborate with architects to provide solutions for network design and implementation (LLD, HLD).
• Security & Compliance: Drive vulnerability remediations, manage security audit points, and ensure compliance with regulations.
• Documentation Improvement: Contribute to enhancing HLD, LLD, and SOP documentation to standardize processes.
• Continuous Improvement: Work on driving continual technical and process improvements to optimize network operations.
• Client Interface: Interface with [24]7 clients to understand their requirements and offer tailored network solutions.

Key Requirements:

• Experience: 11+ years in networking with proven operational management experience.
• Technical Expertise: In-depth knowledge of WAN, LAN, Wi-Fi, firewalls, VPN, F5, routing & switching, as well as experience in network design (HLD, LLD).
• Escalation Management: Ability to handle L3 escalated issues technically and with a business-oriented approach.
• Security & Audit: Experience in handling security audits and remediating network vulnerabilities.
• Vendor Management: Proficient in vendor relationship management and project collaboration.
• Networking Skills: Strong knowledge of Nexus switches, BGP, OSPF, MPLS, Cisco SDWAN, Palo Alto, and Juniper firewalls.
• ITIL & Process Knowledge: Strong ITIL knowledge and a focus on continual improvement in network operations.
• Educational Qualification: Any graduate, with a strong background in networking and IT infrastructure management.

Why Join Us

• Leadership Opportunities: Lead a high-performance team and drive network infrastructure innovation.
• Collaborative Environment: Work with global teams and vendors to solve complex network challenges.
• Continuous Growth: Contribute to cutting-edge projects and further your career in the networking domain.

Become a key player at [24]7.ai and help shape the future of network management!