Network Consultant

About the Role

Gruve is a leading IT services and solutions provider offering innovative and scalable solutions in areas such as software development, cloud services, AI/ML, cybersecurity, and enterprise solutions. We are looking for a NOC Cloud and Infrastructure Network Engineer who will be responsible for analyzing and responding to network security events escalated from NOC engineers.

Key Responsibilities

• Manage cloud and on-premises network architectures including hybrid cloud environments
• Configure and manage network infrastructure, including SD-WAN, routers, switches, firewalls, load balancers, VPN and wireless controllers. Good hands on cloud VPCs, VNets, NSGs gateways
• Provide second-level support for complex network and infrastructure issues, including troubleshooting network devices and protocols
• Support infrastructure migrations, upgrades, and patching activities, circuit capacity provisioning, hardware refresh activities
• Assist in planning and executing infrastructure changes following ITIL change management processes
• Participate in infra-audits, ensure compliance with standards, security policies, and best practices
• Analyze network and infrastructure performance, identifying potential areas for optimization
• Support major incident management (P1-P2), on-call support and post-incident reviews
• Implement corrective actions for recurring issues and document lessons learned
• Manage escalated incidents from L1, performing in-depth diagnostics and root cause analysis
• Proactively monitor network infrastructure, manage event-based alert systems to detect, analyze, and respond to network anomalies
• Monitor network performance, conduct capacity planning, and support proactive measures for performance tuning, load balancing, and scalability
• Coordinate with vendors for support requests, hardware replacements, and technical escalations
• Support escalations, collaborate with vendors and third-party service providers
• Support service reviews preparation for weekly, monthly and quarterly business reviews with Clients
• Participate in driving shift operations, ensuring smooth operations during assigned shifts. Provide technical guidance and mentorship to L1 team members
• Support training initiatives to upskill team members on network and infrastructure technologies
• Foster a collaborative team environment, encouraging continuous improvement and professional development

Basic Qualifications

• BE / B Tech in Computer Science/IT/Electronics Engineering, M.C.A. or equivalent University degree
• Minimum of 2 to 5 years of experience in network engineering, with a focus on cloud infrastructure, enterprise networks, and ITIL-based operations - preferably working in a NOC environment
• Certifications: CCNA, CCNP, AWS or Azure Specialty, ITIL
• Strong hands-on variety of devices: Cisco, Juniper, Aruba, Fortinet, Palo Alto, F5, Viptela, Versa

Preferred Qualifications

• Strong verbal and written English communication
• Strong interpersonal and presentation skills
• Willingness to work in a job that involves 24/7 operations
• Ability to work with minimal levels of supervision