Job Roles and Key Responsibilities:

Technical Expertise & Operations:

Perform Fault and Configuration Management activities to directly serve customers or through customer interfaces, following defined procedures.
Exhibit excellent knowledge and understanding of telecom networks and elements.
Demonstrate detailed understanding of transmission topology, including Microwave, Fiber, and IPRAN technology.
Possess good exposure and hands-on experience with Marconi, Fujitsu, Alcatel, Philips muxes, Nokia, and Ciena DWDMs, coupled with a detailed analytical understanding of Network Management Systems (NMS).
Apply expert knowledge of OTN / Ethernet and IP technology used in the Transmission Domain.
Conduct troubleshooting and configuration activities, including remote delivery and interaction with field teams.
Possess a good understanding and troubleshooting exposure of TXN interfaces of Mobile Networks (IuB/IuCs, IuPS, GB, Abis, Ater) in both TDM and Packet Environments.
Have hands-on experience on IPRAN technology and stitched networks.
Perform Change activities as requested by the customer, ensuring adherence to procedures.
Understand customer requirements and act accordingly in the shortest possible time.

Coordination & Collaboration:

Interact effectively with other cross-functional domains such as Radio, Core, and IP teams.
Coordinate with field teams until the successful closure of faults.
Coordinate with 3rd party fiber providers, infrastructure providers, and field teams to clear alarms.
Demonstrate the ability to resolve issues remotely and guide on-ground teams effectively.

Documentation & Process:

Possess a good understanding and knowledge of the trouble ticket lifecycle and ensure successful closure of tickets to achieve SLAs.
Maintain good Documentation Skills, able to create, review, and update technical data in databases.

Behavioral & General Abilities:

Excellent written and verbal communication skills in English.
Strong interpersonal skills with the ability to influence and motivate others.
Good Presentation Skills.
24x7 availability for team and client, including the ability to work during off-hours as required.
Ability to grasp new technologies quickly.
A self-starter who is productive with minimal direction.
Ability to work in a fast-paced, technical, cross-functional environment.
Should be able to coordinate and motivate the team.
Excellent working familiarity with NMS tools and Ticketing tools.

Education and Experience:

Education: B.E. / B.Tech. from any reputed university.
Experience: 4-8 years of experience in a relevant field, specifically as an L2 Expert.

MS Specialist & Transmission Expert