Monitoring What Matters Tech Lead

To complete our IT Platforms department, we are currently looking for a Technical Lead- Monitoring what matters platform. MWM is critical to provide an all-encompassing view of the health of the most critical IT services and associated critical business KPIs.

The Tech Lead is responsible for the technical vision of the product (application and integration architecture) and provides the leadership, facilitation, analysis and design tasks required by the Monitoring what matters product. You will work with the internal team: the product manager, with the developers & will partner with other teams to improve the continuous delivery pipeline. You will implement the designs proposed by the Solution Architect and tested with the IT consumers.

Key responsibilities

• Support the product manager to implement & keep the current and future solutions maintained with minimum disruption according to technical and business needs.
• Contribute to meet delivery plans & objectives, typically in sync with product management, solution architect and business analyst team.
• Contribute to the product evolution strategy and model.
• Ensure proper usage of design & build processes and documentations in line with IT standards, guidelines and methodologies.
• Implement effective IS/IT change and release management, test planning and execution, incident and problem management practices. Lead continuous improvement activities where needed.
• Manage remote team and operational governance with third party suppliers.
• Oversee and facilitate research, evaluation, and selection of technology and product standards, as well as the design of standard configuration.
• Contributes to the Strategy on technology/tool usage to achieve Continuous Integration (CI) / Continuous Deployment (ID) in its area of expertise
• Keep innovation at the core the role by promoting automation and industrialization for our end-users.

You should meet most criteria of the list below:

• Bachelors degree in computer science, system analysis or a related study, or equivalent experience
• 5+ years of design and implementation experience in IT, with Agile methodologies
• Knowledge & experience in functional and technical application design, data modelling, and preferably also experience with implementation/developing of applications using low-code/no-code platforms
• knowledge and experience with ITSM processes
• Exposure to multiple, diverse technical configurations, technologies and processing environments
• Strong experience of development life cycle methodologies (paper based design, agile software development, rapid prototyping, lean start-up, KANBAN, and DevOps)
• Proven ability to define Minimum Viable Products (MVPs) and experience delivering them rapidly and with a high rate of IT consumer adoption
• Knowledge and strong expertise of application, integration and information architecture
• Experience in working with IT consumers, understanding requirements and opportunities and translating them into solutions and taste-testing minimum viable products (A/B testing, etc.)
• Effectively communicates in English at different levels in the organization in a global environment
• Experience having worked in a global environment and with virtual teams