Key Responsibilities:

Perform system and application monitoring using tools like Site24x7, HP OpenView, FortiManager, and other similar platforms.
Monitor and manage Windows and Linux servers, Azure infrastructure, IIS, and business applications.
Support basic troubleshooting for networking equipment such as routers, switches, and FortiGate firewalls.
Manage alerts and incidents from database servers, applications, and infrastructure components.
Collaborate effectively with Server, Network, Database, and Application Support teams during incident resolution.
Ensure rapid incident response and support incident bridges when required.
Document issues, actions, and resolutions accurately in ticketing tools.
Maintain awareness of system and application performance, uptime, and availability.
Participate in continuous improvement initiatives and knowledge sharing across teams.
Maintain accurate system and incident documentation to aid root cause analysis.
Communicate effectively in an international and distributed support environment.

Required Experience and Skills:

Basic experience in Windows server administration and Azure monitoring.
Understanding of IT infrastructure components: routers, switches, firewalls (especially FortiGate), LAN/WAN networks.
Working knowledge of IIS, ASP.NET, and application troubleshooting.
Prior experience in monitoring SQL and other database servers.
Basic experience with Linux OS and VMware is beneficial.
Familiarity with monitoring tools like Site24x7, HP OpenView, Business Availability Center, FortiManager, and FortiAnalyzer.
Intermediate experience in server and application monitoring/troubleshooting.
Basic knowledge of Windows Server (2012/2016/2019) administration.
Understanding of cloud infrastructure concepts, especially Azure.
Fluency in English (spoken and written).
Expertise with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
Comfortable working in a global support model with remote/distance communication tools.

Preferred Qualifications:

ITIL Foundation V4 certification (preferred but not mandatory).
MCP or relevant certifications in Windows Server or Azure Administration (optional but advantageous).
Technical aptitude to learn and adapt to new tools, systems, and troubleshooting methods.

Monitoring Engineer