MNC Hiring Technical Support Professionals(SCIM)

Roles & Responsibilities

• Provide advanced technical support to customers across voice channels.
• Troubleshoot issues related to SCIM provisioning, identity management, and user lifecycle processes.
• Support Microsoft 365 services, Cloud App Security, and Azure-based environments.
• Diagnose and resolve complex technical issues while ensuring high customer satisfaction.
• Document customer interactions, solutions provided, and escalate unresolved issues to higher teams.
• Work collaboratively with internal technical teams to ensure timely problem resolution.
• Adhere to performance metrics, shift schedules, and support SLAs.