Mixologist-Conrad Bengaluru

What will I be doing

As a Mixologist, you will be responsible for performing the following tasks to the highest standards:

• Guest Service Excellence: Maintain a strong customer focus by proactively resolving issues, communicating clearly, and delivering friendly, timely service to guests.
• Promotion and Contribution: Promote the services and facilities of Hilton hotels and contribute ideas for operational and environmental improvements.
• Safety and Responsibility: Perform duties in a manner that ensures personal safety and the safety of others at the workplace.
• Beverage Service: Serve beverages and/or food in a courteous, professional manner; prepare beverages for servers to deliver and manage cashier duties at the bar.
• Product Knowledge: Have detailed knowledge of the beverage menu and confidently explain options to guests; maintain knowledge of menus in all outlets to assist in guest recommendations.
• Bar Setup and Maintenance: Properly set up the bar daily, requisition and stock all items including beer, wine, spirits, condiments, and garnishes. Prepare fresh fruit, juices, and perishables.
• Guest Interaction: Greet guests warmly, promote drink orders, mix, garnish, and present beverages to standard recipes while practicing portion control.
• Legal Compliance: Check guest identification for legal drinking age, monitor and manage guest inebriation, and comply with liquor laws and licensing regulations.
• Transaction Management: Accurately input orders, create guest checks, manage cash, verify charges, and ensure the proper execution of vouchers.
• Closing Duties: Secure all stock and equipment at the end of the shift, complete cash drops, and ensure bar cleanliness and organization.
• Service Standards: Ensure that all service procedures meet required standards, personally taking responsibility for guest experiences within your designated area.
• Revenue Generation: Maximize revenue through upselling techniques, maintaining high service standards, and applying effective guest engagement strategies.
• Professional Conduct: Maintain a positive, professional demeanor at all times; avoid offensive or impolite behavior; prioritize guest service and satisfaction.
• Incident Management: Promptly report any accidents or incidents to the Manager.
• Other Duties: Carry out any other reasonable duties and responsibilities as assigned.

What are we looking for

A Mixologist serving Hilton Brands is always working on behalf of our Guests and with other Team Members. To successfully fill this role, you should demonstrate:

• A positive attitude with excellent communication skills.
• Commitment to delivering exceptional guest service.
• Good knowledge of spirits, wine, beer, and cocktails.
• Ability to work well under pressure in a fast-paced environment.
• Attention to detail and commitment to high service standards.
• Compliance with licensing regulations regarding the service of alcoholic beverages.
• Ability to work independently and within a team.
• A high level of personal presentation and professionalism.
• Flexibility to respond to a range of different work situations.