MGR (TECHNICAL SUPPORT - UB)

1. JOB PURPOSE

Technical Trainer is responsible for pan India Technical Trainings to be rolled out to Dealership Staff. The role requires the Trainer to gather training needs, develop content, deploy training modules and monitor for effectiveness.

1. INTERACTION WITH STAKEHOLDERS

Internal

External

Direct

Urbanite >Service, Operations >Manufacturing >EV

Dealership

Indirect

1. JOB REQUIREMENTS

Educational Qualifications

Essential: Engg- Electrical, Electronics & computer science || Electrical And Electronics Engineering

Preferred Institution: NIT & Equivalent

Desired Qualification: ||

||

Work Exp

Min: 3

Max:6

1. KEY COMPETENCIES

Technical/Functional

1. Training Needs Identification

2. Training Needs Analysis

3. Technical & Soft Skills Content Creation

4. Training Effectiveness

5. ROTI

Behavioural

L3 - ACT - Continuously raise the bar; Ensure results with speed; Meet customer expectations

KEY RESPONSIBILITIES

1 Training to Dealer Manpower

1.1 Prepare training plan and training calendar based on untrained manpower data.

1.2 Provide training to dealer manpower and BAL team.

1.3 Post training skill evaluation, keeping training records .

2 Development of Training SOPs

2.1 Coordination with Technical team to keep track of new changes in product and procedures.

2.2 Development of SOPs and training materials based on the changes.