Merchant Experience Specialist, PG

Key Deliverables

• Handle customer account and transaction queries across channels
• Build trust and deliver accurate resolutions in a timely manner
• Escalate issues effectively to support functions as needed
• Recommend and support process improvements

Role Responsibilities

• Communicate clearly in English and Hindi; knowledge of South Indian languages preferred
• Follow standard process workflows to resolve customer problems
• Meet daily productivity and quality targets
• Listen actively, remain flexible, and incorporate feedback