ANAnytime Fitness Af
Member Experience Manager
Bhopal ₹4-7 LPA Posted 22 Oct 2025
FULL TIME
Staff Training
Retention Management
Job Description
- Responsible for managing the entire Member Onboarding Process to ensure a smooth start to the member's fitness journey.
- Conducts comprehensive fitness consultations to understand individual needs and goals.
- Determines the right mix of personnel and tools tailored for each member to optimize their experience.
- Accountable for improving and maintaining a strong retention score through proactive member engagement.
- Strategizes, organizes, and promotes programs across multiple areas including Community Events, Self-Directed Workouts, Group Classes, and Personal Training.
- Manages the onboarding of trainers and is responsible for staff training and development.
- Creates regular touch-points with members, including calling irregular members to re-engage them.
- Develops educational resources and plans member engagement activities to build long-term member satisfaction and loyalty.