MarTech / SaaS Application Specialist

Key Responsibilities

Sprinklr

• Provide support for day-to-day administration and operational activities within Sprinklr.
• Administer user access, roles, permissions, and platform configurations.
• Support social media management needs, including publishing, engagement, and social listening requirements.
• Troubleshoot Sprinklr platform-related issues and coordinate with internal teams and vendor support when required.
• Support reporting, dashboards, and platform adoption activities.
• Help business users with platform-related questions and technical issues.

OneTrust

• Support OneTrust configuration and ongoing operational activities.
• Collaborate with website, marketing, analytics, privacy, and development teams to meet consent-management requirements.
• Support cookie consent/banner configuration and preference-management requirements.
• Assist in troubleshooting consent-related issues across websites.
• Coordinate implementation and validation activities with technical and privacy stakeholders.
• Understand how consent management impacts analytics and marketing technologies such as Google Analytics 4 and Google Tag Manager.

Kaltura – Good to Have

• Have a basic understanding of or hands-on exposure to Kaltura or similar enterprise video management platforms.
• Support video publishing, content management, user/access management, and platform-related requests.
• Coordinate with business and technical teams on video-management requirements and troubleshooting.