Marketplace Executive

We are seeking a detail-oriented and proactive professional to manage and optimize operations across leading e-commerce marketplaces. This role includes managing listings, coordinating inventory, processing orders, handling claims, and improving customer experience—all critical for driving online sales growth and operational excellence.

Key Responsibilities

Marketplace Management

• Manage listings across Amazon, Flipkart, Myntra, Tata Cliq, etc.
• Ensure product details, pricing, and images are accurate and optimized.
• Improve product visibility and ranking through platform tools.

Order & Inventory Coordination

• Oversee order processing and on-time dispatch.
• Work closely with warehouses and logistics for stock planning.
• Prevent inventory imbalances and coordinate replenishments.

Claim Handling

• Investigate customer claims related to damage, delivery delays, or product issues.
• Validate order data and platform policy terms.
• Provide resolutions or escalate disputes professionally.

Customer Support & Resolution

• Manage online feedback, returns, and complaint handling.
• Address refund queries and maintain high customer satisfaction.

Required Skills & Competencies

• Hands-on experience with e-commerce portals and marketplace tools.
• Strong knowledge of ERP/OMS systems.
• Advanced MS Excel and data reporting capabilities.
• Excellent communication and issue resolution skills.
• Experience in claim and order management.
• Ability to multitask and thrive in a fast-paced team environment.

Qualification

• Graduate in Business, Commerce, or a related field.
• (MBA or PGDM preferred)