Market Research - Team Lead

Key Responsibilities: 

1. Leadership Team Management:

• Lead and mentor a team of Campaign Development Representatives (CDRs) to achieve campaign goals and maintain high performance.
• Conduct regular performance evaluations and provide coaching to enhance productivity and skill development.
• Drive team accountability and ensure adherence to established workflows.

2. Campaign Oversight:

• Supervise call campaigns for Inside Sales and ABM teams, ensuring a 15-20% contact rate on each campaign.
• Oversee daily campaign progress through dashboards and share detailed audit reports with stakeholders via Teams and email.

3. Data Management Quality Assurance:

• Strategize and execute database clean-ups to improve data quality and match rates.
• Identify and resolve data discrepancies, suggesting external research when required.
• Perform audits on transaction records, ensuring data accuracy against raw files and online sources.
• Review and validate Quality Control (QC) reports for completeness.
• Create and maintain up-to-date processing and quality control manuals for the team.

4. Process Improvement Collaboration:

• Collaborate with managers to implement new technical projects and ensure smooth delivery of outgoing data.
• Monitor incoming data accuracy and updates in internal systems like WIRED .
• Support ongoing process improvement and data management initiatives within the Campaign Development department.

Required Qualifications:

• Bachelors degree (Graduate).
• 3-4 years of experience in data management , process management , and stakeholder management .
• Proven experience in a leadership role , preferably managing campaign development or Inside Sales teams.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication and interpersonal abilities.
• Account-Based Management (ABM) experience preferred.
• Project management experience is a plus.

Role: Other

Industry Type: IT Services & Consulting

Department: Other

Employment Type: Full Time, Permanent

Role Category: Other

Education

UG: Any Graduate

PG: Any Postgraduate