Manager Technical Consulting

• The Technical Consulting Manager is responsible for successfully designing and leading the successful delivery of sophisticated Salesforce solutions for our customers
• These technologies include but are not necessarily limited to Salesforcecom products and APIs, Apex/Visualforce, Lightning, mobile development technologies, and integration/ETL technologies
• You are both a big-picture thinker and an in-depth problem solver, your knowledge and skills are both broad and deep
• You take pride in designing systems that stand up to high volumes and wont fail at critical points
• You have a good mix of technical and enterprise skills from a technology perspective
• The solutions you design are built for the long term and will scale with the customers growth plans seamlessly
• You have demonstrable experience integrating systems via API as well as a strong development background
• You are able to lead and empower a team of highly capable individuals and help them meet their targets while enabling their growth

Responsibilities and Requirements

• Overall 9+ years of CRM experience with a minimum of 6 years on the Salesforce platform
• Collaborate with client partners to define requirements, and deliverables, and set and manage expectations
• Lead technical design sessions. Design and document technical solutions aligned with client business objectives; identify gaps between clients current and desired end states
• Provide oversight and governance of Salesforce projects
• Follow and help define coding standards. Lead code reviews during projects to ensure quality and appropriate design patterns are followed
• Manage the technical delivery of custom development, integrations, and data migration elements of a Salesforce implementation
• Ability to understand a project and debug issues
• From time-to-time, participate in activities such as technical landscape discovery, Proof-Of-Concept (POC) development with prospects
• Liaise with Salesforce product teams to support client implementations
• Expert-level understanding of the Salesforce product suite, including Sales, Service, Community, Marketing, and Commerce Clouds
• Understanding of systems architecture
• Understanding of key design patterns and large data volume limitations and standard processes
• Understanding of data sharing and transparency considerations and how these play into platform architecture
• Familiarity with platform authentication patterns (SAML, SSO, OAuth)
• Knowledge of data integration tools and experience integrating Salesforce with different business systems (ETL, CPQ, marketing automation, reporting, etc)
• Solid understanding of environment management, release management, code versioning standard processes, and deployment methodologies
• Solid background in the design/development of large web-based systems, or complete software product lifecycle exposure
• Lead a technical team and own customer and team engagement
• Travels to client sites for projects, estimated 50-75%
• Maintain a target billable utilization aligned to the role
• Maintain billable utilization targets for your team
• Technical enablement of team members on the latest Salesforce products and processes
• Working with global teams for delivery across geographies. We will need you to be flexible with your work hours
• Active Salesforce certifications or ability to achieve relevant certifications upon hire