Scope

Manage and provide technical support to the engineering team across multiple initiatives.
Develop new approaches to solve ambiguous problems identified across the software development lifecycle.

Sphere of Influence

Leads multiple cross-functional project teams.
Balances strategic and tactical focus.
Influences cross-functional teams effectively.
Ensures engineering teams execute efficiently and effectively, addressing issues that arise.
Provides thought leadership to promote re-use and develop scalable patterns.
Offers solutions for routine and moderately complex technical problems, escalating issues when appropriate.
Frequently interacts with supervisors, peer group managers, and senior management.

Delivery

Evaluates new technologies and participates in decision-making considering multiple factors.
Manages building enhancements within existing software architecture, occasionally suggesting improvements.
Provides solutions for routine and moderately complex technical problems.
Applies and maintains knowledge of current and emerging technologies in specialized areas.
Comfortable with learning and optimizing every part of the infrastructure/technology stack.
Communicates and coordinates with project teams, partners, and stakeholders.
Stays current with new technologies via formal training and self-directed education.
Accountable for executing technology projects, including support/maintenance releases and major products.

Leadership

Influences and articulates a vision for customers and products.
Aligns a wide variety of cross-functional stakeholders to strategy, vision, and roadmap.
Leads by influence to drive results across multiple teams.
Effectively addresses objections and concerns independently.
Seeks differing perspectives and commits to decisions once made.
Looks for continuous opportunities to improve business or process.
Communicates and presents effectively to a wide variety of stakeholders.
Accountable for technical delivery across multiple projects/products, assisting project leads in removing impediments.

People Management

Demonstrates leadership skills for tactical or junior-level teams.
Ensures team delivers on expectations with clear goals aligned to team OKRs.
Sets goals for talent development and diversity, demonstrating progress.
Identifies development areas and provides timely feedback and coaching.
Attracts and develops top talent while maintaining a high standard for the team.
Provides guidance and direction, ensuring focus on the most important priorities.

Strong Technical Acumen: Deep technical expertise, capable of providing hands-on support, developing new solutions, and evaluating technologies.
Proven Leadership & Influence: Leads cross-functional teams through influence, articulates a clear vision, and aligns stakeholders to strategy and roadmap.
Strategic and Tactical Balance: Maintains both a strategic outlook and tactical execution to ensure efficient delivery.
Exceptional Communication Skills: Outstanding communication (oral, written, interpersonal) with the ability to explain complex technical concepts to non-technical audiences.
Accountable for Delivery: Holds responsibility for successful execution of technology projects, including support, maintenance, and releases.
People-Centric Leader: Focuses on recruiting, developing, coaching, and motivating teams, setting clear goals, and providing constructive feedback.
Problem-Solver & Process Improver: Identifies business/process improvements, offers technical solutions, and escalates complex issues when necessary.
Continuous Learner: Stays updated with new technologies through formal and self-directed learning.

Manager, Software Development