NC

Manager HR Shared Services

Mumbai ₹11-23 LPA Posted 17 Oct 2025

FULL TIME

Servicenow

Workday

Process Improvement

Manage a regional or multi-country HR Shared Services team, including Tier 1 and Tier 2 staff
Oversee daily operations and ensure consistent service delivery across locations
Monitor KPIs, dashboards, and SLAs to assess performance and identify improvement opportunities
Collaborate with the Operational Excellence team on improvement projects and HR service-related technical enhancements
Support initiatives to enhance automation, workflow efficiency, and process standardization
Partner with CoEs, HRBPs, and external vendors to resolve escalated issues and ensure service continuity
Support the implementation and maintenance of HR systems and tools, including Workday and ServiceNow
Ensure compliance with local labor laws, data privacy regulations, and corporate policies across regions
Foster intercultural communication and collaboration within the team and with stakeholders
Provide coaching and development support to Team Leads and Specialists
Contribute to documentation, training, and knowledge base improvements
Participate in audits, system testing, and annual HR events
Report operational insights and trends to the Executive Director