Manager - Employee Relation

HR Policies and Strategies:

• Aligning business goals with HR strategies is crucial for organizational success. Ensuring that HR goals are based on business drivers demonstrates a strategic approach.
• Designing and implementing policies that foster a healthy work environment is essential for employee well-being and productivity.
• Coaching senior leaders on strategic talent challenges helps in talent retention and development.
• Providing expertise in various HR areas such as career planning, data analysis, and compensation ensures a well-rounded HR function.
• Sustaining company culture and communication reinforces organizational values and identity.

Employee Relations:

• Addressing employee relations issues effectively is vital for maintaining a harmonious work environment.
• Timely resolution of employee requests and grievances is important to prevent escalation and maintain employee satisfaction.

Employee Engagement:

• Onboarding plays a crucial role in shaping employee experience and retention.
• Driving initiatives to enhance retention and engagement contributes to long-term organizational success.

Talent Management:

• Leading organizational change and supporting talent management initiatives are key responsibilities.
• Developing and implementing performance management systems ensures alignment with business objectives.

Data Analytics & Measurement:

• Leveraging data analytics to identify trends and make informed decisions is essential.
• Monitoring talent metrics helps in improving performance, retention, and overall employee experience.
• Tracking and reporting on HR metrics and KPIs provides insights into organizational health and effectiveness.

Legal & Regulatory Environment:

• Adhering to labor regulations is essential to avoid legal issues and maintain ethical HR practices.

Reporting: Maintain accurate logs of incidents, security breaches, operational activities, and shift reports. Provide nightly operational and security reports to upper management, highlighting any issues or concerns that require attention. •

Technology & Equipment Monitoring: Monitor the security systems and ensure that all equipment such as CCTV cameras, alarms, and fire suppression systems are functioning properly. Troubleshoot any technical issues with security devices. •

Emergency Response: Lead emergency response efforts in case of any unforeseen security situations such as natural disasters, system failures, or other emergencies. Coordinate with emergency services as required.

Staff Supervision : Manage and support Night shift employees, ensuring Office decorum and discipline. •

Adherence to Sops : Ensure that all Employees consistently comply with established SOPs and Safety Guidelines. This includes regularly monitoring work place practices and taking corrective action when deviations occur. •

Legal and Compliance Handling : Address any legal issue such as police visits, Regulatory checks, or Political interference. Must be responsible for coordination in providing timely response to the queries- Via, Calls , Emails and In person. •

Emergency Support : Have an Emergency response system with access to medical aid and counseling if need. •

Harassment - Free Environment : Provide strong anti - harassment policies with confidential complaint Mechanisms .

COMPETENCIES / SKILL SET :

• Strong business and HR acumen, including strong problem-solving skills, critical thinking, and analysis to drive organizational and people-related strategies and outcomes.
• Self-starter who demonstrates accountability for results.
• Excellent interpersonal skills with the ability to build rapport quickly, influence and
• partner with senior management and communicate effectively with all levels of the organization to achieve results.
• Ability to work within constraints and to challenge the status quo. Comfortable with ambiguity and taking part in complex strategy discussions.
• Strong strategic thinking and passionate about innovative HR solutions and process improvement.
• Should be strong in grievance and disciplinary management and employee relations.
• Results orientation and Execution focused, with strong attention to detail. Ability to
• get into the details, when necessary, but also see the larger picture.
• In-depth knowledge of labor law and HR best practices

QUALIFICATIONS & WORK EXPERIENCE :

• MBA / PGDBM or any equivalent Post Graduate degree in HR with 10+yrs of experience.
• Proven work experience as a HR Manager or similar role.
• Prior Experience of working in BPO / KPO's and Managing Large Work Force would be referred