Manager- Collection Strategy

Role & responsibilities:

• Ensure collections team adherence to regulatory requirements and internal policies.
• Conduct regular audits and identify non-compliance areas; develop risk mitigation strategies.
• Support internal and external audits, preparing for and responding to inspections.
• Coordinate with auditors, providing necessary documentation and information.
• Ensure timely renewal of policies, manuals, documentation, and training modules.
• Prepare process manuals/SOPs for internal improvements.
• Complete RCSA and KRI submissions on time.
• Propose corrective actions and enhanced controls for identified issues.
• Collaborate with departments to implement recommendations and monitor effectiveness.
• Ensure timely regulatory data collation.
• Coordinate with regional teams on audit requirements and deadlines.
• Communicate with the collections team via weekly advisories, updates, and guidelines.
• Monitor 100% payment application at month-end.
• Perform additional ad-hoc tasks assigned by the line manager.

Preferred candidate profile:

• Minimum of 5+ years of progressive experience in collections management experience preferably in HL/LAP
• Experience with internal audit processes.
• Ability to manage audit teams and build relationships with stakeholders.
• Qualification Required: Graduate/Post Graduate/MBA