Manager- Client Relationship Management

Job Description

Role & responsibilities

• Review the performance of all the key Pan India accounts and address the possible areas of improvement to enhance stakeholder satisfaction.
• Be a team player and leader by periodically reviewing the team's performance, setting goals and targets, and encouraging upskilling for efficient client management.
• Prepare interim performance reports for these accounts for both the internal and external stakeholders.
• Organize employee engagement sessions and upskilling for team members through training, coaching and any relevant mentoring sessions.
• Handle escalations and associated documentation if any.
• Managing the key stakeholders of the assigned accounts and ensuring their employees have a seamless claims experience by making sure the services provided are per the agreed SLA

Essential Qualification: Any graduate degree from a recognized Indian University

Recommended Experience:

• Having 5+ years of experience working with TPAs and Brokers in General Insurance, Life Insurance, or Health Insurance
• Experienced in managing large accounts and a team members in either a TPA/Broker/Insurance/hospital
• Excels in market analytics while thriving in a customer-oriented role
• Comfortable working in an environment that fosters inter-departmental coordination and contribution