Manager, Business Operations

Job Specifications:

Advanced Computer proficiency of Microsoft suite (Excel, Word, PPT, MS Teams). Previous experience of Oracle ERP, Salesforce, Rapid Response, Demantra, SAP is an advantage

Can identify issues and root causes and uses own judgement to provide feedback solutions to complex problems and can identify the potential solutions

Effectively and quickly adapts to new systems, processes, and policies

Ability to remain calm under pressure

Exercises analytical skill within generally defined practices using a variety of sources in order to find solutions

Be results oriented with great attention to detail

Strong multitasking skills with the ability to prioritize own work and respond to ad hoc requests as needed; able to make quick and accurate decisions

Must have demonstratable communications skills being able to communicate clearly and accurately in an open manner whether it be in person, written or via tele conference, and across cultures. Must be able to contribute proactively during meetings

Collaborates openly, respectfully, and inclusively creating trusting relationships within own and wider teams and to customers in order to explain issues, gain insights and develop connections. May represent the department as a prime contact for special projects

Education/Experience:

Requires minimum 8+ years related experience in Business Operations / Customer Service back office in a technology-oriented industry. Semiconductor industry preferred.

Experience in leading the team / People manager.

Masters degree in Business Management / Analytics, Supply Chain, Operations

Ability to focus on details, multitasking and perform activities timely with quality output.

Planning & prioritization of work assigned.

Positive attitude and willingness to learn and upskills with tools - Tableau, Power BI etc.

Flexible for evening calls for HQ reviews and transition calls on regular basis.

Strong analytical, problem solving and conceptual skills.

Strong written and verbal communication skills.