Manager / Assistant Manager

• Excellent Domain Knowledge
• Good Oral Written Communication skills
• Good Team Handling Skills
• Excellent Analytical skills
• Should be good at Muti-Tasking

Roles responsibilities:

• Ensure the TAT and Quality of projects handled
• Ensure quality of Deliverables
• Ensure proper execution of projects
• Ensure all updates from clients are recorded
• Set Targets for team leads and processors.
• Maintain records for overall performance and progress of the shift.
• Maintain process documents and ensure regular updates.
• Ensure all updates from clients are recorded.
• Conduct daily team briefs and update the team on every shift.
• Ensure the team meets the daily targets and extend the shift if the targets are not met.
• Train employees and ensure the service levels
• Identify training needs and recommend external training
• Provide Refresher/ process training at regular intervals
• Evaluate the effectiveness of training and recommended retraining.