Manager, Agency Collection, CPBB

Key Responsibilities

• Communicate professionally and assist customers who are going through financial difficulties.
• Maintain a positive customer experience, by having empathy and the right negotiation techniques.
• Provide the best suited financial solutions, to help the customer back to financial wellbeing.
• Collaborate with a high performing, motivated team to meet and exceed targets.
• Report adverse trends and patterns observed during collections activities to mitigate the credit risk.
• Continuously improve the way of work by identifying process improvements and cost saving opportunities.

What's in it for you.

• Comprehensive training to help you succeed, grow, and make a real impact.
• Performance related reward and recognition.
• A supportive team culture that values diversity and promotes inclusiveness.
• Flexible work arrangements and work life balance (this will vary by market).
• A career with purpose, working for a Bank proud to be recognised as a great place to work.

Skills and Experience

•   Proactive attitude with excellent communication (written and spoken), interpersonal and problem-solving skills.

•   Experienced in providing outstanding customer service, and skilled in active listening to establish and address, customer concerns with respect, professionalism, and empathy.

•   Passion for achieving goals and solving challenges. 

•   Ability to work in dynamic environments and diverse cultures. 

•   Maintain professional appearance, is organised and presents a positive image.

•   Proficient using Microsoft Office.

•   Language Proficiency – (Country specific) - Written and spoken – English, and local language.