Manager - Agency Business Associates

A Position Overview

Position Title

• Team Leader

Department

• Sales

Level/ Band

• NA

B Role Summary

• Recruit, onboard, and train new agents to ensure they have the necessary skills and knowledge to succeed.
• Provide ongoing coaching, mentoring, and performance feedback to agents to help them achieve their sales goals.
• Foster a collaborative and positive team culture that encourages professional development and high performance.

C Key Result Areas

Team Leadership

• Recruit, onboard, and train new agents to ensure they have the necessary skills and knowledge to succeed.
• Provide ongoing coaching, mentoring, and performance feedback to agents to help them achieve their sales goals.
• Foster a collaborative and positive team culture that encourages professional development and high performance.

Sales and Business Development

• Develop and execute strategic plans to drive agency growth and achieve sales targets.
• Identify new business opportunities, market trends, and potential client segments to expand the agency's client base.
• Collaborate with agents to develop and implement effective sales strategies and techniques.

Training and Development

• Conduct regular training sessions and workshops to enhance agents' product knowledge, sales skills, and customer service abilities.
• Provide guidance on effective prospecting, lead generation, and client relationship management.
• Stay updated on industry trends and changes to ensure agents are well-informed and equipped to address client needs.

Performance Management

• Set clear performance expectations and goals for agents, regularly monitoring and evaluating their progress.
• Analyze sales data and performance metrics to identify areas for improvement and take corrective actions as needed.
• Recognize and reward top-performing agents to motivate and incentivize excellence.

Client Relationship Management

• Build and maintain strong relationships with key clients and stakeholders to promote client retention and satisfaction.
• Address client concerns, resolve issues, and ensure a high level of customer service is delivered by agents.

Reporting and Analytics

• Prepare regular reports and presentations on agency performance, sales trends, and growth opportunities.
• Analyze data to make informed decisions and recommendations for enhancing agency operations and strategies.

D Skills Required

Technical

• NA

Behavioral

• Team leadership
• Sales strategy
• Performance management
• Client relationship management
• Training
• Business development