Mainframe - SME

Key Responsibilities

• Provide L3/L4 support for enterprise infrastructure platforms
• Handle incident management, root cause analysis, and production troubleshooting
• Perform system tuning, optimization, and capacity management
• Support deployment, upgrades, and patching activities
• Ensure system reliability, availability, and performance in production environments
• Collaborate with cross-functional teams for infrastructure support and integration
• Maintain documentation for system configurations and operational procedures