LINUX - Support Specialist

What you will do

As a LINUX Support Specialist, you will be responsible for providing technical support for Linux-based systems and applications. Your role will involve troubleshooting, diagnosing, and resolving issues reported by users, ensuring optimal system performance and reliability.

• How you will do it Provide level 1 and level 2 support for Linux environments, including user account management and system configuration.
• Troubleshoot and resolve technical issues related to Linux operating systems and applications.
• Maintain and monitor system performance, ensuring uptime and reliability.
• Collaborate with cross-functional teams to address and resolve system-related problems.
• Document and track support requests in the ticketing system, ensuring timely resolution.
• Assist in the installation, configuration, and upgrading of Linux operating systems and related software.
• Participate in training and mentoring users on Linux best practices.

What we look for

• Required0-1 year of experience in IT support or a related role.
• Basic knowledge of Linux operating systems and command-line interfaces.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a team environment.

• Preferred Familiarity with scripting languages (e. g. , Bash, Python).
• Experience with ticketing systems and user support processes.
• Understanding of networking concepts and protocols.