Customer Retention Executive – Vodafone Process

Process: Vodafone Retention Process

Shift Timing: 9:00 AM – 6:00 PM

Week Off: Fixed Sunday Off

Job Type: Full-Time

Job Responsibilities

• Handle customer queries and retention calls professionally
• Convince existing customers to continue Vodafone services
• Resolve customer concerns and provide suitable solutions
• Maintain positive customer relationships and service quality
• Achieve process targets while ensuring customer satisfaction
• Update customer information accurately in the system

Eligibility Criteria

• HSC or Graduate candidates can apply
• Minimum 6 months of experience in Customer Service or Sales Process
• Good communication and convincing skills required
• Marathi or Gujarati language proficiency preferred
• Age Limit: Up to 45 years

Salary Details

Marathi Process

• 17,000 In-hand Salary
• 1,500 Attendance Bonus
• 1,500 Language Bonus

Gujarati Process

• 20,500 In-hand Salary
• 2,000 Attendance Bonus
• 2,000 Language Bonus

Selection Process

• AMCAT Assessment
• HR Round
• Operations Round
• Client Round

Quality Requirement

• Versant Level 3/4 Required

Perks & Benefits

• Fixed Sunday Week Off
• Stable Day Shift Process
• Incentives and Bonus Benefits
• Growth Opportunities in Customer Service Domain
• Supportive Work Environment