Life Guard-Conrad

As the Lifeguard, you will be responsible for performing the following tasks to the highest standards:

• Maintain high guest service focus and excellent rapport by approaching the job with guests in mind and being proactive towards their needs and requests.
• Take initiative to resolve issues, clearly communicating with both guests and colleagues.
• Respond quickly and positively to changing requirements and tasks assigned.
• Contribute ideas and suggestions to enhance operational/environmental procedures and facilities in the property.
• Maintain vigilance and sense of responsibility at all times.
• Ensure all facilities and equipment are operating well.
• Ensure guests have a comfortable and safe experience, and employees can work in a safe environment.
• Meet, greet, and bid farewell to all guests with a warm, friendly, and genuine smile.
• Assist and explain to guests the use of all Health Club facilities.
• Check and ensure all stock and supplies such as towels and water are replenished adequately.
• Be vigilant and responsible for the safety of all guests using the Health Club facilities, including the pool.
• Ensure that all activities and job functions are performed in a safe environment using proper safety techniques.
• Monitor the water level and chlorine, reporting to the Spa Manager on any issues.
• Actively introduce guests to Spa and Health Club membership cards.
• Maintain all malfunctioning equipment and follow through with the repairs, issuing work orders for maintenance issues.
• Effectively deal with internal and external customers with tact and diplomacy to defuse anger, collect and analyze accurate information to resolve conflicts.
• Perform other related duties and special projects.
• Carry out any other reasonable tasks or requests as directed by the Management.