Lead- Wireline Assurance

Key Deliverables:

• Lead end-to-end Wireline Assurance operations for both ISP and OSP, including FTTH implementation and network performance optimization.
• Ensure achievement of Wireline KPIs to maintain high service reliability and operational efficiency.
• Enforce compliance with audit standards through regular monitoring and documentation.
• Resolve customer escalations promptly while upholding high service quality standards.
• Coordinate with cross-functional teams to execute network rollouts and upgrades seamlessly.

Role Responsibilities:

• Guide and support field teams, ensuring SLA adherence and providing technical assistance.
• Troubleshoot and optimize network issues using advanced IP networking skills including MPLS, CCNA, and CCNP expertise.
• Conduct periodic network performance reviews and lead initiatives for continuous improvement.
• Develop and implement strategies to enhance FTTH coverage and service delivery.
• Foster a customer-first approach while managing technical operations in a high-pressure telecom environment.