AI
Job Description
Key Deliverables:
- Lead end-to-end Wireline Assurance operations for both ISP and OSP, including FTTH implementation and network performance optimization.
- Ensure achievement of Wireline KPIs to maintain high service reliability and operational efficiency.
- Enforce compliance with audit standards through regular monitoring and documentation.
- Resolve customer escalations promptly while upholding high service quality standards.
- Coordinate with cross-functional teams to execute network rollouts and upgrades seamlessly.
Role Responsibilities:
- Guide and support field teams, ensuring SLA adherence and providing technical assistance.
- Troubleshoot and optimize network issues using advanced IP networking skills including MPLS, CCNA, and CCNP expertise.
- Conduct periodic network performance reviews and lead initiatives for continuous improvement.
- Develop and implement strategies to enhance FTTH coverage and service delivery.
- Foster a customer-first approach while managing technical operations in a high-pressure telecom environment.
