Principal Responsibilities

Leverage New Technologies and Integration:

Possess deep understanding of HR technologies and to identify and evaluate opportunities where technologies can be leveraged. Develop a framework to improve organisation needs, and enhance employee experience
Drive adoption on a national level, ensuring support to the integration of new technologies or tools that improve HR services and operations
Integrate all HR systems and platforms, maintaining data accuracy and integrityEnsure accurate data entry and follow up on data discrepancies
Focus to build solutions that align with the requirements of organisation's diverse employee base

Employee Support :

Supervise team members to ensure tasks are completed within Service Level Agreements (SLA)
Lead a team to serve as a primary contact for employee queries related to HR services, such as benefits, payroll, policies, and other HR procedures
Provide timely, accurate, and professional responses to employee inquiries through various communication channels (phone, email, and in-person)
Assist in resolving HR-related issues or escalate more complex queries to the appropriate HR department

HR Administration :

Manage end-to-end transactions of the employee lifecycle on HR systems, ensuring data accuracy and timeliness
Maintain accurate employee records in HRIS (Human Resource Information System), ensuring data integrity and confidentiality
Process employee changes, including new hires, transfers, promotions, terminations, and leave requests, in a timely and efficient manner
Administer employee benefits programs, including enrollments, changes, and terminations.
Support the payroll process by ensuring accurate data is submitted on time
Generate and manage reports and MIS for a workforce of 10,000+ employees

Onboarding Offboarding :

Assist with the onboarding process for new hires, ensuring they are set up with necessary tools, resources, and information
Provide support for the offboarding process, including exit interviews and ensuring all documentation and equipment are returned

Process Improvement :

Identify opportunities for improving HR processes and workflows to enhance efficiency and employee satisfaction
Participate in the development and implementation of HR initiatives and projects, such as system upgrades or process changes

Education and Experience

Masters degree in Human Resources, Business Administration, or a related field is mandatory
6-10 years years of experience in HR operations, HR shared services, or a related HR field
Proficiency in HRIS/HRMS platforms like Workday, SAP SuccessFactors, Oracle HCM, or similar systems
Knowledge of payroll and time management system will be preferred
Hands-on experience with system implementations, integrations, and upgrades
Familiarity with cloud-based HR solutions and SaaS models
Knowledge in advanced reporting and analytics tools such as Power BI or Tableau
Understanding of key HR metrics (e.g., attrition, employee engagement, productivity)
Experience in process automation using tools like RPA and workflow optimization
Deep understanding of service delivery models for shared services
Experience with collaboration platforms (e.g., Slack, Microsoft Teams) and their integration with HR systems
Has working knowledge of Google Suite (Google Sheets, Slides) and Microsoft Office Suite (Excel, Word, PowerPoint)
Excellent communication, organizational, and interpersonal skills
Strong attention to detail and ability to maintain confidentiality
Ability to work collaboratively in a team environment

Lead- HR Technology HR Operations