L2 Technical Lead - ZTNA Support

Job Title: L2 Technical Lead - ZTNA Support

Company: Bay Datacom Solutions Pvt Ltd www.baydatacom.com

Location: Delhi @ client site

Experience: 5-8 Years

Salary Range: 10-12 LPA

Work Environment: 24x7 Enterprise Security Operations & Technical Support

Position Overview

× The L2 Technical Lead is the go-to technical escalation contact for intricate ZTNA incidents, implementation challenges, integrations, and operational support tasks. This position demands exceptional troubleshooting skills, mentoring abilities, and practical experience with network security technologies.

× This role involves advanced support duties and provides technical leadership to L1 engineers during shift operations.

× Hands-on experience in email security, ZTNA/Threat Hunting, and product functionalities related to the proposed ZTNA solution and comparable security solutions.

Qualifications

• Bachelor's Degree in Computer Science/IT/MCA
• At least 5 years of experience in:
• Security Product Support
• Endpoint Protection
• Antivirus Solutions
• ZTNA Platforms
• Threat Hunting Environments
• Experience in implementation and operational support
• Preferred Security Product Certifications

Key Duties

• Address complex technical issues escalated from L1.
• Oversee shift operations and technical troubleshooting.
• Facilitate integrations involving AD, LDAP, MFA, SIEM, and endpoints.
• Guide and mentor L1 engineers.
• Conduct root cause analysis and develop remediation plans.
• Manage customer escalations and technical review discussions.
• Generate knowledge base articles and operational runbooks.
• Engage in upgrades, migrations, and maintenance tasks.
• Work closely with OEM and product engineering teams.

Essential Technical Skills

• Linux Administration
• Networking Fundamentals
• TCP/IP
• DNS & Routing Concepts
• ZTNA Administration
• VPN Technologies
• Firewall Troubleshooting
• Port Connectivity Analysis
• AD/LDAP Integration
• MFA Troubleshooting
• Endpoint Security Platforms
• Log Analysis
• Incident Management
• Escalation Management
• Troubleshooting Methodologies

Desirable Skills

• Load Balancers
• SSL Certificate Management
• SIEM Integration
• Basic Scripting (PowerShell/Bash/Python)
• HA/DR Operations
• Endpoint Compliance Policies
• Threat Hunting
• SASE/SSE Technologies
• Accops HySecure Administration

Performance Indicators

• Critical Incident Resolution Rate
• SLA Adherence > 98%
• MTTR Improvement
• Reduction in Escalations
• Timeliness of RCA Completion
• Creation of Knowledge Articles
• Development of L1 Capabilities
• CSAT Achievement

Ideal Candidate Profile

Experience in:

• Enterprise ZTNA Platforms
• Secure Access Solutions
• Identity and Access Management
• Network Security Products
• Enterprise Authentication Solutions
• Endpoint Security Platforms

Preferred Vendors:- Accops HySecure; Zscaler; Netskope; Palo Alto; Cisco Secure Access; Fortinet; Check Point

Please submit your updated resume including:

1. Your CTC (fixed + variable)

2. Salary Expectations

3. Notice Period

Best regards,

Rajesh Kumar

Aayam Consultants

New Delhi

Cell: 9311232179 / 7011595674

Email: [HIDDEN TEXT]