L2 Escalation Desk@26kCTC

Roles and Responsibilities

• Handle escalated issues from other teams and resolve them efficiently.
• Collaborate with internal stakeholders to resolve complex customer queries and concerns.
• Maintain accurate records of all interactions with customers using CRM software.

Desired Candidate Profile

• 1-4 years of experience in BPO/Call Centre environment handling international voice process.
• Experience as a relevant customer service executive in a premium contact centre is mandatory.
• Excellent communication skills in English language; strong verbal and written communication abilities required.
• Ability to work under pressure; high stress tolerance necessary for this role.
• Skill Set required: Problem Solving, customer service mindset, ownership, and conflict resolution skill
• Flexible to work in all the shifts (Should be willing to work for the customer without having constraints to timings/shifts).