L1 Technical Support Engineer - ZTNA Support

Job Title: L1 Technical Support Engineer - ZTNA Support

Company: Bay Datacom Solutions Pvt Ltd www.baydatacom.com

Location: Delhi @ client site

Experience Required: 2–4 Years

Compensation: 3.5-4.5 LPA

Work Setting: 24x7 Enterprise Security Operations & Technical Support

Position Overview

We are on the lookout for proficient L1 Technical Support Engineers to deliver first-level assistance within a comprehensive Zero Trust Network Access (ZTNA) framework. This position encompasses diagnosing access challenges, resolving endpoint connectivity issues, addressing authentication errors, and handling user onboarding inquiries while adhering to SLA standards and ensuring a superior customer experience.

This role is tailored to cybersecurity support and is distinct from general helpdesk or desktop support functions. Applicants should possess experience in network security, remote access technologies, endpoint protection, or ZTNA solutions.

Experience Requirements

• Bachelor’s degree in Computer Science, Information Technology, or MCA
• At least 2 years of experience in:
• Supporting ZTNA solutions
• Working with Endpoint Security Platforms
• Implementing VPN/Secure Remote Access Solutions
• Managing Enterprise Security Products
• Preferred certification in Endpoint Security or ZTNA solutions

Key Duties

• Deliver first-level support for ZTNA users and administrators.
• Diagnose user authentication and access-related problems.
• Assist with remote workforce connectivity challenges.
• Perform ticket triage and classification.
• Gather logs and diagnostic data.
• Escalate complex issues to Level 2 support teams.
• Provide timely updates on incidents and maintain customer communication.
• Assist with endpoint client installation and troubleshooting.
• Adhere to incident management and change management protocols.

Essential Technical Skills

• Windows OS troubleshooting expertise
• Basic Linux Command Line proficiency
• Understanding of TCP/IP fundamentals
• Knowledge of DNS fundamentals
• Experience with VPN/ZTNA Client Installation & Troubleshooting
• Skills in User Authentication Troubleshooting
• Basic understanding of Endpoint Security
• Experience with Ticket Management systems
• Basic Log Collection & Analysis capabilities
• Remote User Support expertise
• Basic Networking Diagnostics knowledge

Desirable Skills: Active Directory, MFA Troubleshooting, Antivirus/EDR Platforms, ITSM Tools, SASE/SSE Concepts, Accops HySecure familiarity, Secure Access Gateway Technologies

Ideal Candidate Profile

Candidates with experience in:

• ZTNA Platforms
• VPN Solutions
• SSE/SASE Platforms
• Endpoint Security Solutions
• Network Security Products
• IAM Technologies

Strong Advantage: Experience with Accops HySecure, Zscaler, Netskope, Palo Alto Prisma Access, Cisco Secure Access

Please submit your updated CV along with the following details:

1. Your fixed + variable CTC

2. Salary expectations

3. Notice period

Best regards,

Rajesh Kumar

Aayam Consultants

New Delhi

Cell: 9311232179 / 7011595674

Email: [HIDDEN TEXT]