Jr Integration Ops Analyst

What you will do

• Act as a Technical Subject Matter Expert (SME) to manage and support integrations across multiple Enterprise Integration cloud platforms such as Mulesoft, Axway, or IBM Integration Bus.
• Handle incident management and service requests, monitor operational metrics, and respond to alerts.
• Troubleshoot and resolve issues across all environments effectively.
• Implement bug fixes and drive continuous improvements to reduce incidents.
• Establish monitoring and alert mechanisms to ensure system reliability.
• Assist in the monthly patching of integration platforms.
• Collaborate with project teams and business stakeholders to provide support and integrate solutions.
• Design and implement integration solutions by adhering to best practices for various applications and systems.
• Enforce defined policies and checklists for successful project transitions.
• Ensure the technical quality and compliance of integration solutions.
• Support the Integration Architecture team in planning upgrades and migrations in accordance with the technology roadmap.
• Maintain a cadence with the Integration Architecture team to discuss assigned tasks and seek guidance as needed.
• Manage support KPIs and keep the interface repository updated.
• Provide technical assistance to offshore teams and external partners.
• Support new platform use cases and facilitate their onboarding.
• Collaborate effectively with partner and product vendor teams.
• Create and maintain documentation as required.
• Be flexible regarding on-call and weekend support as needed.

What we look for

• Bachelors degree in IT or a similar technology-related field.
• 1-3 years of development and/or support experience in integration platforms.
• Familiarity with Mulesoft, CI/CD deployment tools, preferably Azure DevOps.
• Experience with Managed File Transfer (MFT) products and configurations, preferably Axway ST.
• Basic SQL skills and understanding of SSL Certificate management.
• Experience in implementing DevOps, CI/CD configurations, and automation.
• Understanding of integration, API architecture, and cloud platforms.
• Strong troubleshooting skills and ability to collaborate with multiple project teams.
• Willingness to learn quickly and participate in cross-training opportunities.
• Ability to work effectively in a team environment.
• Relevant integration certifications such as Mulesoft or similar are a plus.