Job Vacancy at SMFG_ Customer support- email process

Key Responsibilities:

1. Customer Interaction & Query Resolution:

• Respond to customer emails professionally and promptly.
• Provide end-to-end resolutions via calls/emails while ensuring customer satisfaction.
• Ensure clear and concise communication to prevent repeat queries.

1. Customer Service & Relationship Management:

• Conduct thorough investigations to address customer concerns effectively.
• Follow up with relevant stakeholders as per the defined process.
• Build sustainable relationships and trust through effective communication.

1. Process & Quality Management:

• Maintain accurate tagging of customer interactions in the CRM system.
• Ensure adherence to the companys service policies and guidelines.
• Continuously update knowledge on products and processes to provide accurate information.

1. Training & Team Collaboration:

• Participate in training sessions for self-learning and skill enhancement.
• Stay updated on product and service developments.
• Assist in handling escalations and complex queries with professionalism.

Required Skills & Attributes:

• Strong verbal and written communication skills.
• Ability to multitask, prioritize, and manage time efficiently.
• Professional and polite interaction skills (both written and verbal).
• Ability to handle pressure and work effectively in fast-paced environments.

Qualification & Experience:

• Education: Bachelor's degree preferred (any stream).
• Experience: 1-2 years in customer service (email support, semi-voice, or non-voice process).
• Domain Knowledge: Prior experience in handling customer queries via email, CRM tagging, and resolution management.