Jira Admin

Administration & Configuration – Create and manage projects, issue types, workflows, screens, fields, permission schemes, and notification schemes in JIRA Software and JIRA Service Management.

Migrations (Data Center ↔ Cloud) for JIRA, Confluence and all the integrated apps.

User Management – Manage user accounts, groups, roles, and license allocations; onboard and offboard users.

Workflow Design – Design and maintain custom workflows aligned to team and business processes.

Integrations – Configure and support integrations with Confluence, Bitbucket, GitHub, Jenkins, Slack, and third-party plugins.

Reporting & Dashboards – Build and maintain boards, dashboards, filters, and reports (velocity charts, burn-downs, sprint reports) to support Agile ceremonies and executive visibility.

Plugin / Marketplace Management – Evaluate, install, configure, and maintain Atlassian Marketplace add-ons (e.g., ScriptRunner, Tempo, BigPicture, Zephyr).

Support & Training – Provide Tier 2/3 support to end users, conduct training sessions, and maintain documentation on JIRA standards and best practices.

Governance & Hygiene – Enforce naming conventions, archive stale projects, and maintain overall instance health and data integrity.

Upgrades & Maintenance – Plan and execute upgrades, patches

Security & Compliance – Ensure access controls comply with organizational security policies and audit requirements.