IVR & Dialer

Roles & Responsibilities:

• Knowledge on any Dialer and IVR. Knowledge on voice technology and PRI.
• Skill on IVR development and troubleshooting.
• Knowledge on integration of dialer with other systems and voice bots etc.
• Dialing strategy to setup outbound campaign and design outbound campaign strategy.
• Should be able to create custom report on Dialer.
• Should be able to interpret Dialer MIS.
• Should be able to support large volume of support tickets and user base.
• Knowledge on patch and compliance management.
• Knowledge on Aspect/Alvaria dialer would be preferred.