iTero Field Service Support

Position: Field Clinical Trainer – iTero

Location: Chennai, India

Work Schedule:

• 6 days/week (Monday to Saturday)
• Flexible work hours (8:30 AM to 8:00 PM, as required)
• Must be comfortable carrying instruments weighing up to 25 kg

Role Expectations

• Opportunity for absorption into Clinical or Sales Division based on performance
• Field-based support and training for iTero scanner users
• Serve as a key point of contact for training and clinical support

Essential Duties and Responsibilities

Deliver Results

• Support assigned accounts and collaborate with internal teams
• Submit daily reports including customer feedback
• Partner with the sales team to build a high-performance environment
• Stay up to date with competitive activities and market intelligence
• Maintain professional behavior and appearance at all times

Drive Best Outcomes

• Gain and maintain deep product knowledge of the iTero scanner
• Train stakeholders on product usage, sales approaches, and territory management
• Provide field coaching and ongoing support to customers
• Perform in-field assessments to evaluate product knowledge and provide feedback
• Ensure customer satisfaction through quality follow-ups and feedback collection

What We're Looking For

Technical Qualifications

• Proficient in troubleshooting and resolving technical issues
• Ability to explain technical concepts to non-technical users
• Good understanding of MS Windows operating systems

Non-Technical Qualifications

• Strong interpersonal and cross-functional collaboration skills
• High attention to detail
• Comfortable working in fast-paced, high-growth environments
• Self-motivated and adaptable, with a 'roll-up-your-sleeves' approach
• Excellent communication skills across all levels of an organization
• Ability to work independently and as part of a multicultural team
• Resilient and solutions-oriented mindset when faced with ambiguity

Education and Experience

• Bachelor of Dental Surgery (BDS) – Mandatory
• Prior experience in dental/orthodontic technology or clinical training is a plus

Skills Required

• Language: Proficiency in English required (ability to read, interpret, and follow technical documents, safety instructions, and procedure manuals)