IT Technical Specialist, Monitoring & Alerting

Key Accountabilities and Main Responsibilities:

• Consulting & Requirements Elicitation:
• Consult with business and IT stakeholders to perform requirements elicitation and gathering.
• Design technical monitoring and alerting solutions to meet both business and technical requirements.
• Develop and build technical solutions to meet functional and non-functional requirements.
• Support & Maintenance:
• Support, maintain, and continuously improve Link Group's global Monitoring and Event Management platform and associated integrations.
• Manage lifecycle of Monitoring and Alerting tools ensuring software currency and maintenance occurs per agreed release cycles.
• Promoting & Championing:
• Promote and champion current and future capabilities of Link Group's global Monitoring and Event Management platform.
• Collaborate and communicate effectively with team members and peers.
• Review, update, and continuously improve processes, standards, policies, and documentation.
• Specialist Expertise:
• Provide specialist expertise and advice related to Monitoring and Event Management.
• Effectively manage colleague, client, and stakeholder expectations and relationships.

Experience & Personal Attributes:

• Technical Skills & Experience:
• Demonstrated experience in Monitoring and Event Management tools, including Splunk, Elastic, BMC, CA, Micro Focus, ScienceLogic, Solar Winds, AppDynamics, Dynatrace, New Relic.
• Experience in designing and building monitoring solutions across applications, infrastructure, and networks.
• Excellent knowledge of Splunk and New Relic Best Practices with up-to-date knowledge of product developments and features.
• 5+ years of Splunk integration, configuration, and deployment experience (Search Heads, Indexer Clusters, HTTP Event Collectors, Deployment Servers, Heavy Forwarders).
• Knowledge of SPL for solving complex data analytics problems and writing efficient queries.
• Experience managing data retention policies and performing index administration, maintenance, optimization, and configuration backups.
• Customer Experience & Security:
• Experience in improving customer experience via innovative and intuitive technical solutions.
• Knowledge of user administration and security best practices for Monitoring tools.
• Knowledge of Splunk at an architectural level, including integration with ServiceNow and other monitoring toolsets.
• System Design & Development:
• Strong knowledge of system design and development within Service-Oriented Architecture (SOA) and web services integration (XML, REST, SPML, SOAP).
• Proficiency in JavaScript, JSON, AJAX, CSS, XHTML, and XML.
• Certifications & Methodologies:
• Strong knowledge of ITIL v3/v4 methodologies, ITSM concepts, and enterprise IT architecture.
• Splunk and New Relic certification preferred.
• ITIL v3/v4 certification preferred.
• Education & Experience:
• Bachelor's degree in computer science, engineering, or related field preferred.
• Minimum 5 years of experience in an enterprise environment.
• Personal Attributes:
• Well-developed communication skills, both written and verbal, necessary to describe complex issues and actions clearly.
• Ability to speak confidently with functional colleagues and senior management.
• Ability to work under pressure and follow processes and procedures with accuracy and attention to detail.
• Self-starter and a team player.
• Full working rights in Australia.