IT Support Specialist

Essential Duties

• Identifies problems, research answers and provide end users with corrective steps to resolve technical issues remotely.
• Contributes to the knowledge base by creating relevant articles.
• Complies with agreed upon service level agreements (SLA) with the business.
• Updates job knowledge by attending online courses, educational opportunities, or trainings given by different IT teams.
• (optional) Participates in non-work related activities to improve soft skills and personal networks.
• Adheres to Koch Market Based Management (MBM) Guiding Principle

Basic Qualifications

• Problem solving and analytical skills.
• Good English verbal and written communication skills.
• Strong interpersonal skills able to interact with multiple people in different business roles.
• Knowledgeable in Incident Management process.