IT Support Engineer

Key Responsibilities:

• Provide first and second-level support for all IT-related issues, including hardware, software, network, and peripheral devices
• Install, configure, and maintain operating systems, software applications, and hardware components
• Troubleshoot system errors, software malfunctions, and network issues
• Assist in setting up new hardware and performing system upgrades
• Maintain and update user accounts, permissions, and access rights via Active Directory or similar tools
• Ensure the functionality of local and remote access systems
• Provide remote desktop support to users for troubleshooting and resolution
• Monitor and resolve network connectivity and infrastructure issues
• Document all incidents, solutions, and processes for future reference
• Maintain a detailed log of technical issues, solutions, and follow-up actions
• Collaborate with other IT teams for complex troubleshooting and system improvements
• Provide training and technical guidance to end-users
• Ensure compliance with security and data protection policies