IT Support Analyst

We are seeking a driven IT Support Analyst to become a part of our team in India. The successful applicant will deliver technical assistance to our users, addressing hardware and software challenges, and ensuring an efficient IT experience for all employees.

Key Responsibilities

• Offer technical support to end-users through phone, email, and in-person interactions.
• Diagnose and resolve hardware and software problems related to desktops, laptops, and peripherals.
• Assist with the setup and configuration of computer systems and applications.
• Maintain records of support activities and enhance knowledge base documentation.
• Address network connectivity issues and provide assistance with network troubleshooting.
• Ensure prompt resolution of support tickets while adhering to service level agreements (SLAs).
• Collaborate with IT colleagues to refine support processes and enhance user satisfaction.
  
  

Required Skills And Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related discipline.
• Fundamental knowledge of Windows and Mac operating systems.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
• Comprehension of computer hardware components and troubleshooting methodologies.
• Strong communication abilities, both verbal and written.
• Capacity to function effectively in a team environment and support colleagues as required.
• Basic knowledge of networking concepts (TCP/IP, DNS, DHCP) is advantageous.