IT Services Delivery Manager GCC

Key Responsibilities:

• IT Infrastructure Operations Management
• Manage day-to-day IT operations for infrastructure reliability and system availability across on-premises and cloud environments
• Oversee enterprise network infrastructure, including LAN, WAN, SD-WAN, routers, switches, and firewalls
• Ensure high availability and performance of server and virtualization platforms, as well as Azure cloud services
• Create and maintain proactive monitoring, alerting, and capacity management frameworks
• Cyber Security Risk Management
• Lead cybersecurity operations, including threat detection, incident response, vulnerability management, and remediation
• Implement and govern Zero Trust security architecture and endpoint protection controls
• Manage security technologies, including Firewalls, Checkpoint, Palo Alto, Zscaler, AV, and EDR solutions
• Collaborate with Truist Information Security teams to align with enterprise security standards and risk frameworks
• Identity Access Management (IAM)
• Own and manage IAM capabilities, including Active Directory, RBAC, MFA, and Privileged Access Management
• Ensure least-privilege access, user lifecycle management, and audit readiness
• IT Security Compliance Governance
• Ensure compliance with IT security policies, regulatory requirements, and internal standards
• Support internal and external audits, security assessments, and remediation tracking
• Maintain documentation for security controls, policies, and governance processes
• Disaster Recovery and Business Continuity
• Own Disaster Recovery (DR) and Business Continuity Planning (BCP) strategies for GCC IT operations
• Define and validate RTO and RPO objectives, backup strategies, and failover mechanisms
• Conduct periodic DR drills and resilience testing
• Automation Operational Excellence
• Drive automation frameworks for infrastructure provisioning, monitoring, patching, and incident resolution
• Use analytics and operational data to improve efficiency, reliability, and risk reduction
• IT Service Management (ITSM)
• Govern IT services using ITIL-based practices, including Incident, Problem, Change Request, and Asset Management
• Ensure SLA adherence and maintain high levels of customer satisfaction
• Leadership, Stakeholder, and Vendor Management
• Lead and mentor infrastructure and cybersecurity teams
• Partner with business stakeholders, GCC leadership, and Truist IT and Security teams
• Manage strategic IT and security vendors and service providers
• Technical Professional Skills
• Networking: Switches, Routers, SD-WAN
• Security: Firewalls, Checkpoint, Palo Alto, Zscaler, Zero Trust, SOC integration
• Identity: Active Directory, IAM, MFA, Privileged Access
• Systems: Windows, Domain, SCCM, Intune, AV, EDR
• Cloud Virtualization: Azure VM platforms

Preferred Skills:

Technology->IDAM->Identity Management,Technology->Infrastructure Security->Infrastructure Security,Technology->Infrastructure Security->IT Service Management,Technology->Security Operations->SOC Operations