Strategic Transformation & Vision

Define the GCC's strategic value proposition aligned with enterprise business and technology goals
Lead transformation across people, processes, technology, and culture

Stakeholder Management

Act as the primary liaison between GCC and global business & technology stakeholders
Build strategic partnerships across business units to ensure measurable business impact
Define and manage service delivery, meet SLAs, and identify opportunities to expand internal services

People Leadership & Talent Management

Lead, mentor, and inspire senior leaders, managers, and associates, fostering a collaborative high-performance culture
Manage talent acquisition, training, and retention aligned with GCC strategy
Cultivate employee engagement and a positive organizational culture

Innovation & Continuous Improvement

Drive automation, standardization, and agile/DevOps adoption
Leverage emerging technologies (AI/ML, cloud, data platforms) to build digital capabilities and optimize IT operations
Establish innovation hubs and scale innovation through Centers of Excellence (CoEs)

Performance & Risk Management

Define, monitor, and report KPIs measuring success, agility, and value creation
Ensure operational excellence, quality assurance, compliance, and security standards
Oversee resource allocation, workforce planning, and capacity management
Promote sustainable delivery channels and operational excellence in talent acquisition

Financial & Budget Management

Develop and manage the annual delivery centre budget ensuring financial targets are met
Monitor financial performance, implement cost control and frugality initiatives without compromising quality

Compliance, Risk & Governance

Ensure adherence to local/global regulatory requirements (labor laws, data privacy, industry standards)
Lead risk management, business continuity, and operational risk mitigation efforts
Align with other Eurofins entities including National Service Centres on shared initiatives and compliance

10–12 years senior management experience with proven track record in GCC establishment and operations management
Strong expertise in business transformation and change management
Experience in talent acquisition and deep knowledge of the India IT talent market
Excellent people management skills with focus on customer service excellence
Strong knowledge of software development lifecycles and SLAs
Flexibility to work across different time zones to support global stakeholders

Bachelor's or Master's degree in Computer Science, Information Technology, Business Administration, or Operations Management

IT Delivery Center Head India