IT Delivery Center Head

Key Responsibilities:

Strategic Transformation Vision

• Define the GCC's strategic value proposition aligned with enterprise-wide business and technology goals.
• Lead transformation initiatives across people, processes, technology, and culture to drive organizational change.

Stakeholder Management

• Serve as the primary liaison between GCC and global business/technology stakeholders.
• Build and maintain strategic partnerships across business units to ensure measurable business impact.
• Define and manage service delivery, meeting SLAs and proactively identifying opportunities for service expansion.

People Leadership & Talent Management

• Lead, mentor, and inspire a diverse team of senior leaders, managers, and associates to foster a high-performance culture.
• Oversee talent acquisition, training, and retention aligned with the GCC's strategic objectives.
• Promote employee engagement and a positive organizational culture to enhance satisfaction and commitment.

Innovation & Continuous Improvement

• Drive automation, standardization, and adoption of agile and DevOps practices.
• Leverage emerging technologies including AI/ML, cloud, and data platforms to build digital capabilities and optimize operations.
• Establish innovation hubs and Centers of Excellence (CoEs) to scale technology diffusion and best practices.

Performance & Risk Management

• Define, monitor, and report KPIs to measure success, agility, and value creation.
• Ensure operational excellence, quality assurance, compliance, and security standards.
• Oversee resource allocation, workforce planning, and capacity management to meet client demands.
• Promote alternative delivery channels to foster sustainable internal/external competition.

Financial Budget Management

• Develop and manage the annual delivery centre budget to meet financial targets.
• Monitor financial performance, manage costs, and implement frugality initiatives without compromising quality or timelines.

Compliance & Risk Governance

• Ensure compliance with local and global regulatory requirements, including labor laws and data privacy.
• Lead risk management and business continuity planning.
• Align with Eurofins entities and National Service Centres on shared compliance and governance efforts.