IT CMDB, ITAM_JL5

Core Responsibilities:

• Take charge of the strategy, design, execution, daily management, and adoption of the IT CMDB.
• Serve as the subject matter expert for
• Discovery of Configuration Items
• Mapping of services
• Management of hardware and software assets, including their lifecycle
• Establish, maintain, and oversee relationships among Configuration Items using both automated and manual methods.
• Guarantee the completeness, integrity, and accuracy of CMDB data.
• Collaborate with the ServiceNow platform owner and external vendors to facilitate CMDB implementation.
• Oversee CMDB integrations with third-party solutions such as e
• g
• Intune monitoring tools.
• Define key performance indicators (KPIs), identify deficiencies, and initiate continuous improvement measures.
• Empower and assist other IT Service Management (ITSM) processes, particularly Incident and Change Management.
• Work in partnership with IT Security, IT Enterprise Architecture, external service providers, regional IT, finance, and business solutions teams.
• Promote internal and external CMDB adoption through effective communication, documentation, training, procedures, and best practices.
• Assist with Incident Management activities as needed.

Desired Skills:

Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITAM, Technology->Infra_ToolAdministration-ConfigManagement->BMC Remedy CMDB, Technology->Infrastructure Security->IT Service Management->Servicenow