IT - Application Support _ L1

In this role, we are looking for IT - Application Support _ L1, who have good knowledge and experience on intercompany recs, Nostro recs, FO-BO recs, Cash recs

Experience in different file schemas and SWIFT messaging

Responsibilities

• Understand requirements relating to change needs of business and design solution accordingly
• Testing of code changes for change function and regression
• Ensure quality standards in release
• Take care of incidents, escalate to 3rd parties as necessary
• Create SOPs/fix logs for incidents
• Perform root cause analysis for P1/P2/P3 and P4 incidents and/or proactively based on business needs
• Work with the right teams within Genpact 3rd parties for the implementation of change
• Follow the required policies and procedures for the incident, problem and change management
• Ensure service performance expectations are met with service levels and quality
• Raise/escalate any service-related issues and risks to track lead and/or BCI lead
• Exposure to finance domain (preferably capital markets) in the previous years

Minimum Qualifications

• Graduate in Technology with Computers or IT stream
• OR
• Graduate any stream with course in Computers or IT stream

Preferred qualifications

• Good Interpersonal skills.
• Possess good verbal and written communication skills.

Required Skills:

• Hands-on experience with Intellimatch, intellisuite GenNext
• Experience on intercompany recs, Nostro recs, FO-BO recs, Cash recs
• Experience in different file schemas and SWIFT messaging
• Solid knowledge and experience in Microsoft SQL Server 2016, 2019.
• Must have hands-on SQL server - creating sps, tables joins, triggers , cursors
• Must have good trouble shooting and analytical skills.
• Excellent communication skills (verbal and written).
• Strong desire to understand functional aspects of applications.
• High energy, results driven person with strong interpersonal skills.
• Able to work under minimal supervision.

Preferred/Desired Skills:

• Configuration Management, Build and Deployment.
• Ability to work directly with business clients to translate requirements into technical solutions.
• Working experience in applications related to accounting & financial reporting. Credit risk is a plus.
• Knowledge of Control-M or other scheduling application
• Capital Markets Domain knowledge is preferred
• Knowledge of ITIL, integration across IPC (Incident, Problem & Change Management)
• Experience on DevOps
• Experience on SPLC or Agile