What You'll Do:

Provide operational support for IBM ISIM (IBM Security Identity Manager) and IBM TDI (IBM Tivoli Directory Integrator) systems.
Troubleshoot, analyze, and resolve issues related to ISIM/TDI environments, both in production and non-production setups.
Manage identity lifecycle operations, including provisioning, de-provisioning, access control, and identity governance.
Conduct regular health checks and monitoring of ISIM/TDI systems to ensure optimal performance and availability.
Support integration with various systems and applications, ensuring secure and efficient flow of identity and access data.
Assist with upgrades, patches, and deployments to ensure systems are up to date.
Work closely with development and security teams to identify and implement improvements to the ISIM/TDI systems.
Collaborate with customers to understand their business requirements and recommend identity management solutions.
Document solutions, issues, and workarounds to build a knowledge base for the team and customers.
Support and troubleshoot user authentication issues, Single Sign-On (SSO), and integration with LDAP/Active Directory.
Provide timely and efficient issue resolution in accordance with service level agreements (SLAs).

Expertise You'll Bring:

Bachelors degree in computer science, Information Technology, or a related field.
5-6 years of experience working with IBM ISIM (IBM Security Identity Manager) and IBM TDI (IBM Tivoli Directory Integrator).
Hands-on experience in configuring, troubleshooting, and maintaining IBM ISIM and TDI environments.
Strong understanding of identity management concepts, including user provisioning, role-based access control (RBAC), SSO, and governance.
Experience with LDAP, Active Directory, and other directory services.
Knowledge of web services (SOAP, REST) and experience with integration protocols.
Familiarity with security best practices and tools in identity management.
Strong problem-solving, debugging, and troubleshooting skills.
Excellent communication skills, both written and verbal.
Ability to work independently and as part of a team.
Experience with ServiceNow is a plus.
Strong analytical skills and attention to detail.
Good communication skills
Must work in EST time zone to begin with, but few months down the line, we may have 24/7 shift so should be willing for that.

ISIM Support Engineer