IP Telephony Engineer

Location - Vikhroli

Shifts- Rotational

PRIMARY RESPONSIBILITIES

• Provide first-level technical support for IP telephony systems (Genesys and Cisco Cloud)
• Troubleshoot and resolve issues related to Genesys and Cisco Cloud platforms.
• Assist end-users with configuring and utilizing telephony features.
• Document and escalate complex issues to higher-level support as necessary.
• Collaborate with L2/L3 teams to ensure timely support and issue resolution.
• Stay informed about industry trends and updates related to IP telephony technologies.
• Collaborate with vendors for issue resolution and system enhancements.
• Conduct training sessions for end-users on telephony features.
• Team works on 24x5 basis.
• Team members are required to work in rotational shifts and observe a 5-day working week.

SKILLS AND QUALIFICATIONS

Technical Skills:

• Hands-on experience with Genesys and Cisco Cloud platforms.
• Strong understanding of IP telephony protocols and technologies.
• Familiarity with VoIP, SIP, and other telephony protocols.
• Effective communication and interpersonal skills.
• Ability to work in a fast-paced and dynamic environment.
• Detail-oriented with a commitment to delivering high-quality support

.Educational Background:

• IT Graduates preferred,
• Minimum requirement 10+2 will be considered if they have additional certifications/diploma in IP Telephony/Genesys/Cisco Cloud

Certifications

• CompTIA Network+
• Cisco Certified Entry Networking Technician (CCENT) /CCNA

Experience:

Soft Skills:

• Strong work ethics and ability to thrive in a fast-paced environment.
• Good email communication skills.
• Willingness to participate in ongoing training and professional development

Candidates with higher Notice periods kindly do not apply.

Role: IT Network - Other

Industry Type: FinTech / Payments

Department: Engineering - Hardware & Networks

Employment Type: Full Time, Permanent

Role Category: IT Network

Education

UG: Graduation Not Required