Invoice Support Analyst

Key Responsibilities

• Pull reports and follow up with invoice approvers for timely processing
• Investigate items stuck in workflow or processing queues
• Escalate unresolved issues to appropriate teams
• Submit tickets for purchase order updates and track their resolution
• Resolve vendor requests and VRO (Vendor Request Order) queries
• Monitor application performance and assist in troubleshooting incidents
• Ensure adherence to change management and IT service management processes
• Provide technical support and application assistance to end-users