International Voice Process || Noida || SM

Roles and Responsibilities

• Handle international customer calls to provide exceptional customer service.
• Resolve customer queries related to products/services offered by the company.
• Maintain accurate records of all interactions with customers using CRM software.
• Collaborate with internal teams to resolve complex issues and improve overall customer satisfaction.
• Meet performance targets set by the organization for quality, productivity, and sales metrics.

Desired Candidate Profile

• 0-1 year of experience in an International BPO or call center environment.
• Excellent communication skills in English (written & spoken).
• Ability to work on rotational shifts including night shifts.
• Strong problem-solving skills with attention to detail.
• Willingness to learn new processes and adapt quickly.

Benefit-

• Salary Range- 3 to 4 LPA
• Both way cab facility.
• 5 days working
• 2 days rotational week off
• Virtual Interview
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